Global Terms and Conditions

Global Tours and Travels

Introduction

The Terms and Conditions in this Global Tours and Travels website govern your use of our services, website, and any other interactions with our company. Utilization of this website shows your conformity to all such notices, conditions, and terms, which are subject to change without any prior notice. If you book tickets with us, it means that you accept our conditions.

Definitions

• Company, "we," "us," or "our" refers to Global Tours and Travels.
• Customer, "you," or "your" refers to the individual or entity using our services.
• Services refer to any travel arrangements, accommodations, packages, or consultations we provide.
• The website refers to our official online presence at https://globaltourskerala.com/.

Tour Contract

The client-company contract is important for us and we guarantee that this agreement will never be disclosed to any of our private third-party individuals. We will stand beside their clients for any discussion or claim when any dispute falls between us. Global Tours and Travels doesn't bear liabilities for issues arising in your individual or personal matters. Apart from the Global Tours and Travels CEO, no employee working for the company has the right to alter or delete any of these terms. No promises will be given for discounts and offers unless they are given in written form.

Booking and Payment

Reservations

• All reservations are subject to availability and confirmation.
• The booking is confirmed only upon receipt of the required deposit or full payment and written confirmation with us.
• The booking details were verified immediately upon receipt of confirmation.

Payments

• You are required to pay 25-50% of the total cost at the time of booking. After the first deposit, the full payment must be received within a period of one week.
• The balance due date will be estimated to the customer at the time of direct contact with us or through email. In case of non-payment, the company has the right to cancel the tour at any point in time.
• We accept payments via bank transfer, major credit cards, and digital payment platforms. All prices are quoted in Indian Rupees unless otherwise specified.

Changes in Booking

If you are interested in making changes to the booking, you are requested to visit our office directly. The changes will be made by considering certain emergency conditions. We do not encourage people to make repeated changes.

Fees and Charges

• The service fees, booking fees, and cancellation fees may apply and are non-refundable.
• An additional charge may apply if you make a special request or any changes in the existing booking.
• Government taxes, port costs, and tourism levies are not included in quoted rates unless specifically mentioned.

Cancellation of Booking

By depending on the situation, Global Tours and Travels allows cancellation of booking. You have the right to cancel the booking, but you need to inform us through call, email, or a direct visit to the office before the specified period of time. The cancellation charge will apply in certain circumstances. The thing you should remind is that the amount you paid will not be refunded.

Cancellation by Company

The company reserves the right to cancel the services at any time due to unforeseen situations like natural disasters, political instability, or insufficient participation. In these cases, we will provide an alternative service of equivalent value or a full refund. We are not liable for any incidental costs caused by cancellation.

Refund

The refund amount processing will take up to 30 business days after cancellation. No refund will be granted for unused services, early returns, or missed departures.

Complaints

If you have any complaints regarding the tour arrangements, you have the right to complain to us through mail. Within a day, our customer support staff will respond to you.

Travel Documents and Requirements

• Customers are responsible for obtaining and maintaining appropriate travel documents like passports, visas, and health certificates.
• The passport will be valid for at least 6 months beyond the return date.
• We provide guidance to get a visa, but the customer is responsible for securing appropriate visas.
• If you fail to have the necessary documentation, then denied boarding or entry with no refund is possible.

Our Responsibility for Your Tour

Global Tours and Travels arranges each trip with great care and attention. We are responsible for our employees, agents, guides, and suppliers. We are not responsible for any kind of criminal act and advise you to stay away from illegal activities during the time of travel.

Travel Insurance

We recommend having travel insurance for all customers. It will cover trip cancellation, medical emergencies, evacuation, and loss of belongings. We are not responsible for any losses that could have been covered by travel insurance. With an additional cost, we can arrange travel insurance for you.

Our Liabilities and Limitations

We act as an intermediary between customers and service providers like airlines, hotels, tour operators, etc. We select service providers carefully to ensure a safe and reasonable tour, but we are not responsible for their acts and omissions. Our liability is limited to the cost of the services purchased from us. We are not responsible for any indirect, consequential, or punitive damages. Global Tours and Travels is also not liable for damages caused by delays, schedule changes, accidents, illness, weather, strikes, or other factors beyond our control.

Health and Safety

• Customers should inform us of any medical issues, disabilities, or special requirements at the time of booking.
• We cannot provide accommodation for all special requirements, but we will try to do so..
• All the customers need to take their vaccinations and health precautions before travel.
• We reserve the right to reject services to anyone whose health or behavior interferes with the tour's functioning or has a detrimental impact on other travelers.

Amendments to Terms and Conditions

• Changes to confirmed bookings may incur administrative fees.
• The amendment requests have to be in writing.
• Changes are at the discretion of availability and can lead to fare changes.
• Name alterations on air tickets usually are not allowed or involve heavy penalties.

Contact Information

If you have any doubts regarding these Terms and Conditions, please contact us at:

Kannur office:
Carmel Centre, New Bus Stand Rd, Peravoor, Kerala 670673.
Email: sales@globalholidayskerala.co

Kochi office:
Grande tower, Athani Junction, Nedumbassery, 683585, Kerala, India.
Email: sales@globaltourskerala.com